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Responsible gaming


The Group’s philosophy

Since its creation in 2001, Group NetBet's objective has always been to offer a high quality service to its customers so that they can focus on having as much fun as possible.
That’s why Group NetBet makes every effort to provide customers with the best selection of online games and, with superb digital graphics and sound effects, players can immerse themselves in the thrilling adventure of gaming as if they were in a real casino. Furthermore, as part of its dedication to being a reliable, fair, secure and honest operator, Group NetBet is also committed to responsible gaming, which is concerned with preventing minors from accessing its sites, increasing players' awareness of negative influences that can take away from the enjoyable aspect of the game, prevention, and providing help for compulsive gamblers.

Protection of minors

UK and international law forbids all internet users under the age of 18 from accessing online betting games. With this in mind, Group NetBet takes every measure possible to prevent minors from playing on its sites. We also ensure that all advertising, sponsorship and promotional activity is not targeted at those under the age of 18. The Group reserves the right to request legal documents at any time to prove the identity and age of its users, in order to ensure that sites are not accessed by minors, to block banned players and to guarantee the identity of payment recipients. If you know someone under the age of 18 who has registered with us, please contact us immediately.

It is strongly advised that you limit the amount of time that minors spend on the internet and install parental control software. You should protect your online account and access to the gaming software with a password, keep your personal information out of reach of minors and never leave your gaming session open and unsupervised.

Harmful influences

To play real money games,you should be in a balanced psychological and emotional state in order to be able to think clearly and react in an appropriate manner. Gaming when under the consumption of alcohol, drugs or any other substance which could affect your mental state is very dangerous. For example, a player under the influence of alcohol is at a greater risk of not applying logic to a game (likelihood of losing) and also at a greater risk of becoming a compulsive gambler.

If you are prone to, or have had problems in the past with alcohol or drugs, we advise that you avoid playing games for money, and recommend that you seek professional advice (see the "Helping compulsive players" section below).

External pressures may also interfere with the enjoyable nature of playing games, such as playing the game in order to reach a certain social status or in order to integrate yourself into a social group. These are needless pressures which can be damaging in the short, medium and/or long term.

Gaming should remain a personal choice and a choice that is made based on enjoyment. It should not be an obligation under any circumstances, nor should it be a compulsion as a result of any other influence.

Player responsibility

Group NetBet promotes responsible gaming and hopes users behave responsibly with regard to their daily responsibilities.

Define your priorities
The time and money that you invest in gambling should never take precedent over, or interfere in your family, professional or social commitments. Impinging on your work or studies or on your family or parental responsibilities; Damaging to your health and hindering other activities that are crucial to your well-being (sport, a balanced diet, rest).
You should know how to set your priorities and how to maintain a good physical, emotional and relationship balance, both for you and for those around you – this is more important than winning.

Know your limits
It is the responsibility of the individual player to be aware of the importance of setting time and loss limits – this means you can avoid spending excessive time and money on gambling, as well as losing out on the enjoyable aspects of it. The financial aspect is particularly sensitive and, unfortunately, a lot of players succumb to excess and find themselves in debt as a result of gaming. It is important that you both fix and stick to your limits.

Prevention

Group NetBet is aware that some players get caught up in the excitement of the game and ignore their limits (money and time) and end up playing compulsively and irresponsibly. As a result, the Group have several measures available. For example:
- The Group’s customer service representatives are specially trained to follow players’ gaming patterns and to detect those who may be verging on excessive play.
- Players have the right to set financial limits on bets and losses, as well as time limits.
- There is a system in place on all the Group’s sites whereby a player can, of their own accord, request that their account is blocked for a given period of time. Players have the right to self exclude either temporarily or permanently. Alternatively, they can set a cooling off period of seven days if they wish to revoke any limit they may have implemented.
To help you to evaluate your behaviour, you can also ask yourself the following questions:
Have you taken time off work or your studies because of gambling?
Is gambling affecting your personal relationships (family, friends)?
Have you prioritised financing your gaming over financial responsibilities to your family?
Is gambling affecting your own health (problems with sleeping, self-neglect, isolation, depression, stress, behavioural difficulties)?
Have you felt remorse or regret after playing or felt the need to go back to playing as soon as possible in order to win more money/make up your losses?
Have you played to repay debts or to make up a financial deficit?
Have you played beyond the financial and time limits that you had set for yourself?
Have you borrowed or sold something to finance your gambling?
Have you considered acting illegally in order to finance your gambling?
Do you have problems with alcohol and/or with drugs?
Have you considered harming yourself because of your gambling (e.g. suicide)?
Have you noticed yourself behaving violently or aggressively during or after playing?
If you have answered "yes" to any of the questions above, we advise you to contact our Customer Service immediately. Alternatively, you can seek professional advice by clicking on one of the following links:
Gamblers Anonymous
National Council on Problem Gambling
GamCare

Helping compulsive players

As part of Group NetBet's commitment to promoting responsible gaming and, in particular, their efforts to reduce compulsive gambling, Group NetBet actively promotes Gamble Aware (an organisation that promotes responsible gambling and provides support for gambling addictions).

Group NetBet is aware that the majority of players know how to play in a controlled manner, but that a minority (around 2%), are compulsive gamblers. NetBet's goal is to help addicted players or those who display signs of being at risk of dependency and to take appropriate measures to reduce the numbers of compulsive gamblers.

If you are in need personally, or if you know someone who is experiencing problems with excessive gambling, please don't hesitate to contact Group NetBet's customer service.